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    oalib

    OALib Journal期刊

    ISSN: 2333-9721

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    2018 ( 53 )

    2017 ( 56 )

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    匹配条件: “Chieh-Heng Ko” ,找到相关结果约8309条。
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    Exploring the Motivators Stimulating Hotel Employees’ Innovation
    Chieh-Heng Ko
    Journal of Human Resource and Sustainability Studies (JHRSS) , 2015, DOI: 10.4236/jhrss.2015.33021
    Abstract: Previous research has examined the influence of organizational factors on individual innovation, environmental stimulants and obstacles to innovation. However, environmental qualities are not sufficient; the abilities and wishes of employees to perform is also a factor. Thus, the link between motivation and individual innovation is seemingly important. This study explores what the job-related motivators are stimulating employees’ innovation and how they can be enhanced to help the hoteliers. A questionnaire was developed to conduct this study. The results indicated that “Training and Development” was the most important factor that could most motivate staff to be innovative, followed by “Support and Motivation from the Top”, “Open Policy”, “Recognition” and “Autonomy and Flexibility”.
    Investigating the Determinants of Innovation According to Radical and Incremental Attributes  [PDF]
    Chieh-Heng Ko
    Open Access Library Journal (OALib Journal) , 2017, DOI: 10.4236/oalib.1103994
    Abstract:
    In today’s competitive environment, firms cannot remain competitive without the implementation of proper innovations. There has been a dramatic proliferation of research concerned with firms’ innovation, but few study has been done on determinants of innovation, particularly in hotel industry. Therefore, the aim of this study is to explore the main determinants of innovation applied in the hotel industry and investigate the influence of different hotels and market characteristics on radical and incremental innovations. A questionnaire was developed to investigate the abovementioned relationships. A total of 239 Taiwanese hotel employees participated in this study. Data were analyzed through probit model. The results indicated that radical and incremental innovations seem to be interrelated. In addition, the main determinants of innovation are the internal resources and market behaviours in the hotel trade that include management style, market strategy, hotel size and location.
    Investigating Multiple Devices Used in the Hotel Reservation Process  [PDF]
    Chieh-Heng Ko
    Open Access Library Journal (OALib Journal) , 2018, DOI: 10.4236/oalib.1104811
    Abstract:
    With the growing ownership of multiple technology devices, and the contribution of mobile travel bookings to the overall travel market, it is critical to investigate the hotel searching and booking process for different device users. This research investigates four categories of device users via a survey with 383 respondents, in the context of search behaviour and information sources used. The results reveal that search engines and family and friends are the most frequently used information sources while the personal computer (PC) is the most used device for both searching and booking. However, there is a significant difference in how these device users engage with information sources, specifically online travel agents (OTAs) and search engines. Furthermore, device users favor one device and are unlikely to switch devices during the search process.
    Exploring Big Data Applied in the Hotel Guest Experience  [PDF]
    Chieh-Heng Ko
    Open Access Library Journal (OALib Journal) , 2018, DOI: 10.4236/oalib.1104877
    Abstract:
    The tremendous growth of social media and consumer-generated content on the Internet has inspired the development of the so-called big data analytics to understand and solve real-life problems. However, while a handful of studies have employed new data sources to tackle important research problems in hospitality, there has not been a systematic application of big data analytic techniques in these studies. This study aims to explore and demonstrate the utility of big data analytics to better understand important hospitality issues, namely the relationship between hotel guest experience and satisfaction. Specifically, this study applies a text analytical approach to a large quantity of consumer reviews extracted from Expedia.com to deconstruct hotel guest experience and examine its association with satisfaction ratings. The findings reveal several dimensions of guest experience that carried varying weights and, more importantly, have novel, meaningful semantic compositions. The association between guest experience and satisfaction appears strong, suggesting that these two domains of consumer behavior are inherently connected. This study reveals that big data analytics can generate new insights into variables that have been extensively studied in existing hospitality literature. In addition, implications for theory and practice as well as directions for future research are discussed.
    Exploring Hotel Management Innovation  [PDF]
    Chieh-Heng Ko
    Open Access Library Journal (OALib Journal) , 2018, DOI: 10.4236/oalib.1104997
    Abstract:
    The study of management innovation has gained relevance in recent years, but there is a lack of empirical research analyzing the factors that favor it. This article contemplates two types of antecedents of management innovation in the hospitality industry. In the internal context of the company, the influence of the employees’ knowledge and skills is analyzed, as well as the company’s capacity to integrate this knowledge. In the external setting, an evaluation is performed of the way relationships established with tourist industry agents and external change agents affect the development of management innovation. The data obtained from 27 firms operating hotel establishments in Taiwan show that both the internal resources and the relations with external change agents determine the introduction of management innovations. However, access to knowledge held by tourist industry agents does not influence management innovation.
    Exploring the Relationship between Perceived Value and Intention to Purchase in Hotel Restaurants  [PDF]
    Chieh-Heng Ko
    Open Access Library Journal (OALib Journal) , 2019, DOI: 10.4236/oalib.1105108
    Abstract:
    Restaurants affiliated with the hotel industry play an important role in increasing revenue and responding effectively to customer expectations. This paper examines how perceived value relates to intention to purchase (ITP) in the context of hotel restaurant dining using a quantitative approach involving multiple regression analysis. In addition, the findings indicate that there are three significant key variables that positively contribute to ITP: perceived brand image, perceived quality and perceived sacrifice (both monetary and non-monetary price).
    Exploring Hotel Employee’s Work Stress by Individual Characteristics  [PDF]
    Chieh-Heng Ko
    Open Access Library Journal (OALib Journal) , 2020, DOI: 10.4236/oalib.1106023
    Abstract:
    This paper explores the common work stress in a sample of Taiwanese managers and employees. It investigates the differences and frequency of work stress by individual characteristics such as job level, gender and marital status. The researcher distributed a self-administered questionnaire to a sample of N = 140 managers and N = 400 front-line employees at 20 Taiwanese five-star hotels. The results revealed that role conflict, role ambiguity and workload were the most common stressors for managers and employees. In addition, hotel managers experienced significantly more stress than front-line employees did. Female employees indicated significantly more stress than did their male counterparts. Some implications for practice are discussed such as recruiting employees who can function optimally even in stressful situations, which would help lower costs.
    Exploring Environmental Policy in the Hotel Sector  [PDF]
    Chieh-Heng Ko, Wen-Hsiang Yuan
    Open Access Library Journal (OALib Journal) , 2019, DOI: 10.4236/oalib.1105835
    Abstract:
    This study illustrates alternative “green” strategies to indicate possible re-actions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Questionnaire survey was used to discuss the environmental standing of hotel and the control system. Analysis is based on comparison of hotel managers operating with an environmental policy and those managers operating without. Tentative conclusions indicated that although a number of companies have adopted an environmental policy, in general, the hotel sector is not taking a proactive approach to environmental concerns.
    Spermatic Cord Metastasis of Primary Hepatocellular Carcinoma Presenting as an Inguinal Mass: A Case Report
    Heng-Chieh Chiang,Pao-Hwa Chen,Hung-Jen Shih
    ISRN Oncology , 2011, DOI: 10.5402/2011/612753
    Abstract:
    Evodia rutaecarpa and Three Major Alkaloids Abrogate Influenza A Virus (H1N1)-Induced Chemokines Production and Cell Migration
    Wen-Fei Chiou,Han-Chieh Ko,Bai-Luh Wei
    Evidence-Based Complementary and Alternative Medicine , 2011, DOI: 10.1093/ecam/nep238
    Abstract: Evodia rutaecarpa is commonly used as an anti-inflammatory herbal remedy in traditional Chinese medicine. In this study, the ethanol extract of E. rutaecarpa (ER) and three major quinazoline alkaloids dehydroevodiamine (DeHE), evodiamine (Evo) and rutaecarpine (Rut), isolated from ER were employed to study their inhibitory effects against influenza A virus (H1N1)-induced chemokines production in A549 lung epithelial cells as well as on chemokines-evoked cell recruitment in HL-60-differentiated macrophages. The results showed that ER was a potent inhibitor of RANTES secretion by H1N1-inoculated A549 cells (IC50: 1.9 ± 0.4 g ml-1). Three alkaloids, although to differing extents, all concentration dependent, inhibited H1N1-induced RANTES production with Evo consistently being the most potent among these active components. ER also moderately and significantly inhibited H1N1-stimulated MCP-1 production in A549 cells. This was mimicked by Evo and Rut, but not DeHE. In the macrophage recruitment assay, both RANTES and MCP-1 markedly evoked cell migration and this phenomenon was significantly suppressed by ER. Evo and Rut, but not DeHE, also had the ability to inhibit cell migration toward RANTES and MCP-1, respectively. In summary, three major alkaloids displayed different potentials for inhibiting chemokines secretion and subsequently cell migration, which could partially explain the activity of ER. As an effective agent to suppress H1N1-induced chemokines production and block chemokine-attracted leukocytes recruitment, E. rutaecarpa and its active components may be useful in influenza virus infection-related inflammatory disorders.
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